WHERE IS THE SHOP BASED?
We are based in the USA and Asia.
WHERE DO YOU SHIP FROM?
We ship from Ohio and China.
WHAT IS YOUR RETURN POLICY?
We currently accept returns and exchanges, please contact us for more info. If the item you received is faulty or not as described, please attach photo proof.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Order processing time normally takes 1-5 business days before shipment however some items are made to order and will take longer before shipping.
US orders can take anywhere from 8-25 business days after shipment. We ship via ePacket.
International shipment times vary by destination country. We ship via ePacket, USPS, and ChinaPost (approximately 14-30 business days to deliver.)
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from both Ohio and China so some items might arrive earlier than others. If you'd like to know the status of your other items, please contact us with your name and order number.